What We Learned After Answering 100 Robocalls In Day | NBC Nightly News

OUR JACOB WARD DECIDED TO ANSWER 100 ROBOCALL ROBOCALLS IN ONE DAY TO ANSWER 100 ROBOCALL ROBOCALLS IN ONE DAY TO FIGURE OUT WHO’S ROBOCALLS IN ONE DAY TO FIGURE OUT WHO’S BEHIND THEM AND HOW TO FIGURE OUT WHO’S BEHIND THEM AND HOW YOU CAN PROTECT BEHIND THEM AND HOW YOU CAN PROTECT YOURSELF YOU CAN PROTECT YOURSELF

>> Reporter: IT WAS YOURSELF >> Reporter: IT WAS THE ULTIMATE IN >> Reporter: IT WAS THE ULTIMATE IN ROBOCALL TORTURE THE ULTIMATE IN ROBOCALL TORTURE >> HELLO? ROBOCALL TORTURE >> HELLO? >> HELLO? >> HELLO? >> HELLO? >> HELLO? >> HELLO? >> HELLO? >> STAY ON THE LINE

>> HELLO? >> STAY ON THE LINE >> YES, SIR, ARE YOU >> STAY ON THE LINE >> YES, SIR, ARE YOU THE PERSON RESPONSIBLE >> YES, SIR, ARE YOU THE PERSON RESPONSIBLE FOR THE ELECTRIC BILL? THE PERSON RESPONSIBLE FOR THE ELECTRIC BILL? >> Reporter: 100 FOR THE ELECTRIC BILL? >> Reporter: 100 ROBOCALLS IN ONE DAY >> Reporter: 100 ROBOCALLS IN ONE DAY FUNNELED TO MY PHONE ROBOCALLS IN ONE DAY FUNNELED TO MY PHONE AND ME ANSWERING EVERY FUNNELED TO MY PHONE AND ME ANSWERING EVERY SINGLE ONE OF THEM AND ME ANSWERING EVERY SINGLE ONE OF THEM >> I JUST NEED TO ASK SINGLE ONE OF THEM

>> I JUST NEED TO ASK YOU A FEW QUICK >> I JUST NEED TO ASK YOU A FEW QUICK QUESTIONS YOU A FEW QUICK QUESTIONS >> THE PEOPLE ON THE QUESTIONS >> THE PEOPLE ON THE EVENED OF THESE >> THE PEOPLE ON THE EVENED OF THESE ROBOCALLS ARE EVENED OF THESE ROBOCALLS ARE CRIMINALS ROBOCALLS ARE CRIMINALS

>> Reporter: THE GOAL? CRIMINALS >> Reporter: THE GOAL? TO DETERMINE WHAT THE >> Reporter: THE GOAL? TO DETERMINE WHAT THE SCAM REALLY IS TO DETERMINE WHAT THE SCAM REALLY IS >> THE SOCIAL SECURITY SCAM REALLY IS >> THE SOCIAL SECURITY NUMBER

>> THE SOCIAL SECURITY NUMBER >> Reporter: THEIR NUMBER >> Reporter: THEIR GENERAL PLAYBOOK, >> Reporter: THEIR GENERAL PLAYBOOK, START WITH AN GENERAL PLAYBOOK, START WITH AN AUTOMATED CALL START WITH AN AUTOMATED CALL >> PRESS 1 NOW TO AUTOMATED CALL

>> PRESS 1 NOW TO SPEAK WITH ME >> PRESS 1 NOW TO SPEAK WITH ME >> Reporter: YOU PRESS SPEAK WITH ME >> Reporter: YOU PRESS 1 TO SPEAK TO AN >> Reporter: YOU PRESS 1 TO SPEAK TO AN AGENT 1 TO SPEAK TO AN AGENT

>> HOW ARE YOU DOING AGENT >> HOW ARE YOU DOING TODAY? >> HOW ARE YOU DOING TODAY? >> I’M OKAY TODAY? >> I’M OKAY HOW ARE YOU? >> I’M OKAY HOW ARE YOU? >> AND ONCE THEY THINK HOW ARE YOU? >> AND ONCE THEY THINK THEY HAVE A LIVE ONE >> AND ONCE THEY THINK THEY HAVE A LIVE ONE THEY HAND ME OFF TO THEY HAVE A LIVE ONE THEY HAND ME OFF TO ANOTHER REP, THE THEY HAND ME OFF TO ANOTHER REP, THE CLOSER

ANOTHER REP, THE CLOSER >> I’M KEVIN ELLAN CLOSER >> I’M KEVIN ELLAN HOW CAN I HELP YOU? >> I’M KEVIN ELLAN

HOW CAN I HELP YOU? >> I GOT CONNECTED TO HOW CAN I HELP YOU? >> I GOT CONNECTED TO YOU >> I GOT CONNECTED TO YOU WHY WOULD HE CONNECT YOU WHY WOULD HE CONNECT ME TO YOU AFTER I WAS WHY WOULD HE CONNECT ME TO YOU AFTER I WAS TALKING TO SOMEBODY ME TO YOU AFTER I WAS TALKING TO SOMEBODY ELSE? TALKING TO SOMEBODY ELSE? >> ON YOUR VISA CARD ELSE? >> ON YOUR VISA CARD

I CAN SEE YOU OWE MORE >> ON YOUR VISA CARD I CAN SEE YOU OWE MORE THAN $3,000 I CAN SEE YOU OWE MORE THAN $3,000 RIGHT? THAN $3,000 RIGHT? >> Reporter: WE CAME RIGHT? >> Reporter: WE CAME ACROSS THE CREDIT CARD >> Reporter: WE CAME ACROSS THE CREDIT CARD SCAM

ACROSS THE CREDIT CARD SCAM >> IN ORDER TO SCAM >> IN ORDER TO ACTIVATE THE LOWER >> IN ORDER TO ACTIVATE THE LOWER INTEREST RATE ON YOUR ACTIVATE THE LOWER INTEREST RATE ON YOUR VISA CARD CAN YOU INTEREST RATE ON YOUR VISA CARD CAN YOU VERIFY WHAT IS THE VISA CARD CAN YOU VERIFY WHAT IS THE CARD GOING TO EXPIRE? VERIFY WHAT IS THE CARD GOING TO EXPIRE? >> DO PEOPLE OFTEN CARD GOING TO EXPIRE? >> DO PEOPLE OFTEN GIVE YOU THE >> DO PEOPLE OFTEN GIVE YOU THE EXPIRATION DATE RIGHT GIVE YOU THE EXPIRATION DATE RIGHT OFF THE BAT? EXPIRATION DATE RIGHT OFF THE BAT? >> I DON’T KNOW, SIR OFF THE BAT? >> I DON’T KNOW, SIR >> Reporter: THE >> I DON’T KNOW, SIR

>> Reporter: THE ENERGY BILL SCAM >> Reporter: THE ENERGY BILL SCAM >> BUT YOU DON’T HAVE ENERGY BILL SCAM >> BUT YOU DON’T HAVE MY ACCOUNT NUMBER? >> BUT YOU DON’T HAVE MY ACCOUNT NUMBER? >> NO, SIR MY ACCOUNT NUMBER? >> NO, SIR

>> Reporter: THE >> NO, SIR >> Reporter: THE MEDICARE SCAM >> Reporter: THE MEDICARE SCAM >> I AM, YEAH MEDICARE SCAM

>> I AM, YEAH I’M ON MEDICARE >> I AM, YEAH I’M ON MEDICARE >> OKAY

I’M ON MEDICARE >> OKAY FOR VERIFICATION >> OKAY FOR VERIFICATION PURPOSE CAN I HAVE THE FOR VERIFICATION PURPOSE CAN I HAVE THE DATE OF BIRTH? PURPOSE CAN I HAVE THE DATE OF BIRTH? >> Reporter: AND THE DATE OF BIRTH? >> Reporter: AND THE EVER POPULAR SOCIAL >> Reporter: AND THE EVER POPULAR SOCIAL SECURITY SCAM EVER POPULAR SOCIAL SECURITY SCAM

>> YOUR SOCIAL SECURITY SCAM >> YOUR SOCIAL SECURITY NUMBER HAS >> YOUR SOCIAL SECURITY NUMBER HAS BEEN SUSPENDED SECURITY NUMBER HAS BEEN SUSPENDED >> OH, NO BEEN SUSPENDED

>> OH, NO >> WE WOULD REQUEST >> OH, NO >> WE WOULD REQUEST YOU TO GET BACK TO US >> WE WOULD REQUEST YOU TO GET BACK TO US >> Reporter: MANY JUST YOU TO GET BACK TO US

>> Reporter: MANY JUST WANT O’TO COAX YOUR >> Reporter: MANY JUST WANT O’TO COAX YOUR PERSONAL INFORMATION WANT O’TO COAX YOUR PERSONAL INFORMATION OUT OF YOU PERSONAL INFORMATION OUT OF YOU >> CAN I HAVE YOUR OUT OF YOU >> CAN I HAVE YOUR FIRST AND LAST NAME SO >> CAN I HAVE YOUR FIRST AND LAST NAME SO I CAN EASILY PULL UP FIRST AND LAST NAME SO I CAN EASILY PULL UP YOUR FILE? I CAN EASILY PULL UP YOUR FILE? >> Reporter: ONCE WE YOUR FILE? >> Reporter: ONCE WE PROVIDED FAKE NAMES >> Reporter: ONCE WE PROVIDED FAKE NAMES AND BIRTHDAYS AND PROVIDED FAKE NAMES AND BIRTHDAYS AND SOCIAL SECURITY AND BIRTHDAYS AND SOCIAL SECURITY NUMBERS THEY HAD WHAT SOCIAL SECURITY NUMBERS THEY HAD WHAT THEY NEEDED AND THEY NUMBERS THEY HAD WHAT THEY NEEDED AND THEY HUNG UP THEY NEEDED AND THEY HUNG UP

>> REALLY? HUNG UP >> REALLY? COME ON, I THOUGHT WE >> REALLY? COME ON, I THOUGHT WE WERE GETTING ALONG SO COME ON, I THOUGHT WE WERE GETTING ALONG SO WELL WERE GETTING ALONG SO WELL >> Reporter: NO MORE WELL >> Reporter: NO MORE ROBO IS A COMPANY THAT >> Reporter: NO MORE ROBO IS A COMPANY THAT TRACKS AND HELPS BLOCK ROBO IS A COMPANY THAT TRACKS AND HELPS BLOCK ROBOCALLS

TRACKS AND HELPS BLOCK ROBOCALLS THEY’RE THE ONES ROBOCALLS THEY’RE THE ONES FUNNELING THESE REAL THEY’RE THE ONES FUNNELING THESE REAL ROBOCALLS TO ME FUNNELING THESE REAL ROBOCALLS TO ME >> THESE GUYS ARE ROBOCALLS TO ME

>> THESE GUYS ARE REALLY GOOD AT WHAT >> THESE GUYS ARE REALLY GOOD AT WHAT THEY DO REALLY GOOD AT WHAT THEY DO THEY KNOW HUMAN THEY DO THEY KNOW HUMAN PSYCHOLOGY THEY KNOW HUMAN PSYCHOLOGY

THEY KNOW FEAR PSYCHOLOGY THEY KNOW FEAR TACTICS THEY KNOW FEAR TACTICS AND THEY ARE REALLY TACTICS AND THEY ARE REALLY GOOD AT STEALING MONEY AND THEY ARE REALLY GOOD AT STEALING MONEY FROM UNSUSPECTING GOOD AT STEALING MONEY FROM UNSUSPECTING AMERICAN CONSUMERS

FROM UNSUSPECTING AMERICAN CONSUMERS >> Reporter: AT THE AMERICAN CONSUMERS >> Reporter: AT THE OTHER END OF THE LINE >> Reporter: AT THE OTHER END OF THE LINE WE DID FIND SOME OTHER END OF THE LINE WE DID FIND SOME HUMANITY WE DID FIND SOME HUMANITY >> HOW DO YOU KEEP HUMANITY

>> HOW DO YOU KEEP YOUR VOICE FROM >> HOW DO YOU KEEP YOUR VOICE FROM FALLING APART? YOUR VOICE FROM FALLING APART? I DON’T THINK I COULD FALLING APART? I DON’T THINK I COULD TALK THAT MUCH OVER I DON’T THINK I COULD TALK THAT MUCH OVER THE COURSE OF THE DAY THE COURSE OF THE DAY >> IT DOES DRY OUT THE COURSE OF THE DAY >> IT DOES DRY OUT

THAT’S WHY YOU KEEP >> IT DOES DRY OUT THAT’S WHY YOU KEEP COUGH DROPS NEXT TO THAT’S WHY YOU KEEP COUGH DROPS NEXT TO YOU COUGH DROPS NEXT TO YOU >> Reporter: BUT ONLY YOU >> Reporter: BUT ONLY SO MUCH

>> Reporter: BUT ONLY SO MUCH >> IF YOUR GRANDMOTHER SO MUCH >> IF YOUR GRANDMOTHER WAS CALLED AND GAVE >> IF YOUR GRANDMOTHER WAS CALLED AND GAVE AWAY HER NUMBER, WAS CALLED AND GAVE AWAY HER NUMBER, WOULDN’T YOU FEEL AWAY HER NUMBER, WOULDN’T YOU FEEL TERRIBLE? WOULDN’T YOU FEEL TERRIBLE? >> YEAH TERRIBLE? >> YEAH >> RIGHT

>> YEAH >> RIGHT SO WHY DO YOU DO THIS? >> RIGHT SO WHY DO YOU DO THIS? >> SIR, THIS IS MY SO WHY DO YOU DO THIS? >> SIR, THIS IS MY JOB >> SIR, THIS IS MY JOB

OKAY? JOB OKAY? >> HE SAYS THAT’S HIS OKAY? >> HE SAYS THAT’S HIS JOB, JOSE? >> HE SAYS THAT’S HIS JOB, JOSE? WELL, HERE’S OUR JOB JOB, JOSE? WELL, HERE’S OUR JOB NOW WELL, HERE’S OUR JOB NOW RATHER THAN DO WHAT I NOW RATHER THAN DO WHAT I DID, DON’T ANSWER RATHER THAN DO WHAT I DID, DON’T ANSWER NUMBERS YOU DON’T DID, DON’T ANSWER NUMBERS YOU DON’T RECOGNIZE

NUMBERS YOU DON’T RECOGNIZE ASK YOUR PHONE SERVICE RECOGNIZE ASK YOUR PHONE SERVICE PROVIDER WHAT BLOCKING ASK YOUR PHONE SERVICE PROVIDER WHAT BLOCKING SERVICES THEY PROVIDE PROVIDER WHAT BLOCKING SERVICES THEY PROVIDE AND MAYBE USE SOFTWARE SERVICES THEY PROVIDE

AND MAYBE USE SOFTWARE LIKE HIYA OR YOUMAIL

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