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    Employees Become Enforcers Of Mask Requirements As Tensions Grow | NBC Nightly News

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    BUT SHOULD WORKERS BE THE ONES ENFORCING THE RULES? THE ONES ENFORCING THE RULES? >> HI THERE RULES? >> HI THERE

    >> Reporter: AT THE >> HI THERE >> Reporter: AT THE CAFE IN FLORIDA >> Reporter: AT THE CAFE IN FLORIDA EMPLOYEES KNOW HOW TO CAFE IN FLORIDA EMPLOYEES KNOW HOW TO MAKE THE PERFECT LATTE EMPLOYEES KNOW HOW TO MAKE THE PERFECT LATTE AND NOW HOW TO COOL MAKE THE PERFECT LATTE AND NOW HOW TO COOL DOWN THE PERCULATING AND NOW HOW TO COOL DOWN THE PERCULATING ISSUE OF A LOCAL MASK DOWN THE PERCULATING ISSUE OF A LOCAL MASK MANDATE ISSUE OF A LOCAL MASK MANDATE >> BUT WHAT DOES IT MANDATE >> BUT WHAT DOES IT MEAN TO BE KIND? >> BUT WHAT DOES IT MEAN TO BE KIND? WHEN WE ARE MEAN TO BE KIND? WHEN WE ARE APPROACHING A WHEN WE ARE APPROACHING A SITUATION LIKE THIS, APPROACHING A SITUATION LIKE THIS, WHAT DOES IT MEAN? SITUATION LIKE THIS, WHAT DOES IT MEAN? >> SMILING FACE

    WHAT DOES IT MEAN? >> SMILING FACE >> EMPATHY >> SMILING FACE >> EMPATHY >> HOW DIE SEE YOUR >> EMPATHY

    >> HOW DIE SEE YOUR SMILE? >> HOW DIE SEE YOUR SMILE? >> SMILING EYES SMILE? >> SMILING EYES >> Reporter: THE OWNER >> SMILING EYES >> Reporter: THE OWNER CHRIS McARTHUR >> Reporter: THE OWNER CHRIS McARTHUR TEACHING HIS EMPLOYEES CHRIS McARTHUR TEACHING HIS EMPLOYEES AT TWO LOCATIONS TEACHING HIS EMPLOYEES AT TWO LOCATIONS CONFLICT RESOLUTION TO AT TWO LOCATIONS CONFLICT RESOLUTION TO AVOID SCENES LIKE CONFLICT RESOLUTION TO AVOID SCENES LIKE THIS AVOID SCENES LIKE THIS

    >> THAT IS OUR COMPANY THIS >> THAT IS OUR COMPANY POLICY >> THAT IS OUR COMPANY POLICY EITHER WEAR THE POLICY EITHER WEAR THE MASK — EITHER WEAR THE MASK — >> I’M NOT DOING IT

    MASK — >> I’M NOT DOING IT I WOKE UP IN A FREE >> I’M NOT DOING IT I WOKE UP IN A FREE COUNTRY I WOKE UP IN A FREE COUNTRY >> ANYONE HARASSING ME COUNTRY

    >> ANYONE HARASSING ME TO WEAR A MASK, YOU >> ANYONE HARASSING ME TO WEAR A MASK, YOU GUYS ARE VIOLATING TO WEAR A MASK, YOU GUYS ARE VIOLATING FEDERAL LAW GUYS ARE VIOLATING FEDERAL LAW >> Reporter: AS MASK FEDERAL LAW >> Reporter: AS MASK REQUIREMENTS PUSH >> Reporter: AS MASK REQUIREMENTS PUSH PATIENTS PAST THE REQUIREMENTS PUSH PATIENTS PAST THE BOILING POINT — PATIENTS PAST THE BOILING POINT — >> BACK OFF! BOILING POINT — >> BACK OFF! >> Reporter: WITH >> BACK OFF! >> Reporter: WITH RETAIL AND OTHER >> Reporter: WITH RETAIL AND OTHER WORKERS TAKING FIRE RETAIL AND OTHER WORKERS TAKING FIRE

    >> PLEASE LEAVE WORKERS TAKING FIRE >> PLEASE LEAVE >> THEY ARE THE ONES >> PLEASE LEAVE >> THEY ARE THE ONES THAT HAVE TO ENFORCE >> THEY ARE THE ONES THAT HAVE TO ENFORCE THIS THING

    THAT HAVE TO ENFORCE THIS THING THEY’RE GOING TO BE THIS THING THEY’RE GOING TO BE THE ONES HAVING THE THEY’RE GOING TO BE THE ONES HAVING THE TOUGH CONVERSATIONS THE ONES HAVING THE TOUGH CONVERSATIONS >> Reporter: TOUGH CONVERSATIONS

    >> Reporter: CONVERSATIONS >> Reporter: CONVERSATIONS McARTHUR’S EMPLOYEES CONVERSATIONS McARTHUR’S EMPLOYEES SAY ARE EASIER WITH A McARTHUR’S EMPLOYEES SAY ARE EASIER WITH A STRATEGY SAY ARE EASIER WITH A STRATEGY >> ONE PERSON CAME IN STRATEGY >> ONE PERSON CAME IN AND SAID MY MASK IS IN >> ONE PERSON CAME IN AND SAID MY MASK IS IN MY CAR CAN I JUST AND SAID MY MASK IS IN MY CAR CAN I JUST ORDER A CUP OF COFFEE? MY CAR CAN I JUST ORDER A CUP OF COFFEE? WE SAY HEY WE’D LOVE ORDER A CUP OF COFFEE? WE SAY HEY WE’D LOVE TO GIVE YOU THAT WE SAY HEY WE’D LOVE TO GIVE YOU THAT COFFEE AS SOON AS YOU TO GIVE YOU THAT COFFEE AS SOON AS YOU GRAB THAT MASK COFFEE AS SOON AS YOU GRAB THAT MASK

    >> Reporter: ALREADY GRAB THAT MASK >> Reporter: ALREADY WORKING LONG HOURS AND >> Reporter: ALREADY WORKING LONG HOURS AND CONSTANTLY EXPOSED TO WORKING LONG HOURS AND CONSTANTLY EXPOSED TO THE PUBLIC SOME ARGUE CONSTANTLY EXPOSED TO THE PUBLIC SOME ARGUE FRONT LINE WORKERS THE PUBLIC SOME ARGUE FRONT LINE WORKERS SHOULDN’T HAVE TO BE FRONT LINE WORKERS SHOULDN’T HAVE TO BE THE MASK POLICE AS SHOULDN’T HAVE TO BE THE MASK POLICE AS WELL THE MASK POLICE AS WELL >> ENFORCEMENT REALLY WELL >> ENFORCEMENT REALLY BELONGS WITH LOCAL LAW >> ENFORCEMENT REALLY BELONGS WITH LOCAL LAW ENFORCEMENT

    BELONGS WITH LOCAL LAW ENFORCEMENT IT IS JUST SIMPLY ENFORCEMENT IT IS JUST SIMPLY UNACCEPTABLE AND IT IS JUST SIMPLY UNACCEPTABLE AND UNREASONABLE FOR THAT UNACCEPTABLE AND UNREASONABLE FOR THAT TO FALL TO A RETAILER UNREASONABLE FOR THAT TO FALL TO A RETAILER >> Reporter: THERE ARE TO FALL TO A RETAILER

    >> Reporter: THERE ARE PLENTY OF SIGNS AT THE >> Reporter: THERE ARE PLENTY OF SIGNS AT THE BLACK AND BREW AND PLENTY OF SIGNS AT THE BLACK AND BREW AND GENTLE REMINDERS BLACK AND BREW AND GENTLE REMINDERS >> THERE ARE ALWAYS GENTLE REMINDERS >> THERE ARE ALWAYS GOING TO BE DIFFICULT >> THERE ARE ALWAYS GOING TO BE DIFFICULT CUSTOMERS GOING TO BE DIFFICULT CUSTOMERS

    THAT’S JUST HOW THE CUSTOMERS THAT’S JUST HOW THE SERVICE INDUSTRY IS THAT’S JUST HOW THE SERVICE INDUSTRY IS YOU KNOW? SERVICE INDUSTRY IS YOU KNOW? >> Reporter: WHEN YOU KNOW? >> Reporter: WHEN THOSE CUSTOMERS STEP >> Reporter: WHEN THOSE CUSTOMERS STEP OUT OF LINE JUST LIKE THOSE CUSTOMERS STEP OUT OF LINE JUST LIKE THE NO SHOES, NO OUT OF LINE JUST LIKE THE NO SHOES, NO SHIRT, NO SERVICE THE NO SHOES, NO SHIRT, NO SERVICE REQUIREMENT, LEGAL SHIRT, NO SERVICE REQUIREMENT, LEGAL EXPERTS SAY THE LAW REQUIREMENT, LEGAL EXPERTS SAY THE LAW SIDES WITH THE EXPERTS SAY THE LAW SIDES WITH THE BUSINESS

    SIDES WITH THE BUSINESS >> IF THE CUSTOMER BUSINESS >> IF THE CUSTOMER BECOMES VIOLENT THE >> IF THE CUSTOMER BECOMES VIOLENT THE CUSTOMER CAN BE BECOMES VIOLENT THE CUSTOMER CAN BE PROSECUTED FOR ASSAULT CUSTOMER CAN BE PROSECUTED FOR ASSAULT OR OTHER CRIMES PROSECUTED FOR ASSAULT OR OTHER CRIMES REGARDLESS OF WHETHER OR OTHER CRIMES REGARDLESS OF WHETHER THERE IS A MASK BAN REGARDLESS OF WHETHER THERE IS A MASK BAN TAKING PLACE THERE IS A MASK BAN TAKING PLACE >> Reporter: BEFORE IT TAKING PLACE

    >> Reporter: BEFORE IT GETS THAT FAR THIS >> Reporter: BEFORE IT GETS THAT FAR THIS BUSINESS HOPING A GETS THAT FAR THIS BUSINESS HOPING A SMILE AND A KIND WORD BUSINESS HOPING A SMILE AND A KIND WORD WILL MAKE COVERING UP

    Source: Youtube

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